T1 and MPLS.com

BY NAOMI SNYDER • Staff Writer • March 29,
2010

The social media site Twitter was besieged by angry
Comcast customers this morning in Nashville and
Atlanta who couldn’t check their email, do work
online and felt otherwise stranded and frustrated
when their Internet service went down.

A Comcast spokeswoman, Terri Weldon, said the
problem was fixed “in a matter of hours” and was
caused by network maintenance issues.

Frank Eliason, a Comast executive in charge of
online social media, first confirmed on Twitter an
outage in Nashville at 9:20 a.m. As of 10:48 a.m., he
said there were some improvements.
One person identifying himself as a Comcast
employee on Twitter said there were “huge issues”
in Nashville and Atlanta.
Customers such as Toby Sturgill, a Nashville
advertising designer, said he couldn’t get any work
done because he is dependent on the Internet to
transfer work files and communicate with the world.
“I’m impressed they’re aware and trying to fix it but
it’s just not quick enough,’’ he said.
One woman wrote on Twitter that she’d been on
hold with Comcast for more than an hour and if it w
asn’t for SpongeBob, she’d strangle something.

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